You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Because the outcomes may not always be there every month or every week. But thats one half of the goal. We're committed to growing and empowering a more diverse and inclusive community. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. As a subscriber, you have 10 gift articles to give each month. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. What could go wrong? I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. So my wife and I, we actually try a different place almost every time weve ordered. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Theme: We are one team. Are you improving in some of the systems? I think none of us really had a background in logistics or delivery. So I think its really important to be intellectually honest. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Doordash values are on this page but organized poorly - https://careers.doordash.com. Then, I brainstorm and propose different options to resolve the issue. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. The second thing is that you have to have a bias for action. Click here. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Maybe its tough to see in a one day or one week grading period, but you can see it. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. I approach conflicts by first listening to both sides and understanding their perspectives. And so, I think the second best thing when you dont have full control is that you plan for the variance. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Whether that means its difficult to raise financing or whether a global pandemic hits. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. 911 dispatchers are the first responder to the emergency. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? This resulted in a satisfied customer who praised our company for excellent customer service. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. If so, youll want to prepare to answer some common interview questions. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Are you looking to land a job as an electrical machine engineer? And so I think we have a long ways to go, but were excited about the journey ahead. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Thats easier than more time pressure and greater perishability. With that, will now turn to student Q&A, I believe that Jenna is up first. Determined and self-motivated undergraduate marketing major. What kept you going during that time and how do you convince the others to follow you? DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Find Your Dream Job: Interview Techniques and Resume Writing Stanford GSBs View From The Top is the Deans premier speaker series. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. But thats at least what I found in our journey thus far. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. As the market matures, they start making money, he said. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Product Team Culture. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. It tends to be what customers remember, theres a lot of steps. A Y combinator-backed company, DoorDash is . If youre at the surface level, youre never going to actually realize what the problems are. Obviously, if you have more time to deliver something less perishable. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Joy Huang: With that, Tony. Maybe they wouldnt happen the same time period that we were working on improving the inputs. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. 45% of respondents listed an on-the-spot job offer in their top three . And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. After that, Im done with all of that, he said. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Lazy people. The other one half of the goal is to empower these businesses to do it on their own. Interview question for Senior Manager.1. Ive never worked a day in finance before in much of my life. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Critical Thinking for Better Judgment and Decision-Making . I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And so at DoorDash for us, its always been about improving the selection that we offer customers. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Hungry people. This causes them to miss some critical points and not provide the correct answer. Tony, I like to wrap up with a customer a view from the top lightning round. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Jenna: And what other industries or verticals? Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. So thats the first thing. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. And then over time, its about learning how do you build systems? And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Busy people. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. Christopher Lee for The New York Times. Could you help us first understand what this principle means? The food must be delivered hot and fresh within the estimated time. What is DoorDash? For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Doordash does a great job of staying a step ahead of the curve. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Are you improving on the skills? Mr. Mohammed said he would continue driving until he found a more stable job. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. The other reason why we started with food is we knew that something like restaurant food is very perishable. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Nobody thought it was a good idea.. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Well, again, crawl, walk, run, as I like to say. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Anyone can read what you share. SoftBank and Postmates declined to comment. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Theres a lot of work thats left to go. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Like Reply Share 4 I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. You can find more episodes of this podcast on our website www.gsb.stanford.edu. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. This list does not include technical or factual questions. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. It was how we responded during a difficult time for everyone. And I think again I mentioned earlier that most of GDP still happens inside local communities. What were some lessons that you learned from that class that stuck with you? Tony Xu: Yeah, and it goes both ways, right? These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. Soon, a new group Wall Street investors will pick a side. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. They dont necessarily sell through DoorDash. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And the way we do that is really with two types of products. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. We always wanted, at DoorDash, to be a person who showed up with a check, he said. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. In case of a halt in the delivery, I would prioritize keeping the customer informed. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. To be more specific, analytics case studies test your ability to. What does it mean to be a world-class head of engineering or head of sales? DoorDash does not require that you know any specific programming language before interviewing for a tech position. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Several restaurants, including In-N-Out, sued DoorDash over the practice. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? +1, got my DoorDash technical interview today as well. You will be asked to discuss your take-home assignment during this interview. Joy Huang: Thank you both for the questions. We werent looking necessarily at outcome metrics per se. Im Joy Huang, an MBA student of the class of 2021. Make room at the table. Food delivery requires timeliness, accuracy, and attention to detail. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. Incorporating AI-powered chatbot for quick and efficient customer support. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. The first question is, what is your favorite class at the GSB? Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. These are not necessarily skills I had. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. Combo with drink? This is called DoorDash Drive. Thanks for having me. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. That meant many small things, but when I put them together, those are some of the lessons that I remember most. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. Get started with your Free Employer Profile. And would they actually pay for it? So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. Customer complaints promptly and professionally like restaurant food is very perishable the United.! 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