There is no possible way they have a legitimate 4.8 stars. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. ComplaintsBoard.com is a leading complaint resolution website on the Internet. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. A link has directed you to this review. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. How do I know I can trust these reviews about Roto-Rooter? And scheduling SUCKS. Submitting a response indicates a willingness to work with customers to make things right. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Inexcusable and Irresponsible! Verification can help ensure real people write reviews about real companies. He said he had to buy 10 feet of pipe because that was the minimum. Photo shows it could not have come from a toilet drain. He asked how old the house was and the condition of pipes. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Anyone can write a Trustpilot review. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Not worth the price! See BBB rating for this plumber in Tinton Falls, NJ. BBB Business Profiles may not be reproduced for sales or promotional purposes. They don't know what they are doing and are scam artists. Called Roto-Rooter to fix a gas water heater. (He did not have the equipment) we paid first man $905.00 for nothing !. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Our content is intended to be used for general information purposes only. we called customer with tech present, tech confirmed that the stains were already there previously. Better Business Bureau: It goes against our guidelines to offer incentives for reviews. on a house I recently purchased. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Well, 2pm came & went. 4. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. kichen sink can't be used because down under the sink water is leaking. If the drain wasn't fully clear. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Happened to me too. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. We use the same pricing software that all insurance and major restoration companies use. Available 24/7. We also lost confidence in Roto-Rooter. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Is this your company? When you are charging 863.57 you should at least stand behind your work for 41 days. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Think they called? 3. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Be the first one to find this review helpful. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. The plumber was Dikembe McCaster. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. For more information about reviews on ConsumerAffairs.com please visit our The representative NEVER disclosed the 1.6% fee to go purchase the parts. Isaac did not collect any money. the job was done and the bill was $765.00. We can settle on this for $4,000.00 if it is paid within the next 5 business days. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Repair Code 2203 - Attempt to cable from cleanout in basement. Customer Reviews are not used in the calculation of BBB Rating. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. About the Business. They also left fans for the week-end to dry out the dampness that remain. Date of experience: December 11, 2022 JH Jim Hession 1 review CA I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. This review was chosen algorithmically as the most valued customer feedback. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Unsubscribe easily. We will refund $250.00 back to you if there was any inconvenience for that day. This type of complaint reflects less on the company as a whole. Everything about this interaction felt robotic and not genuine. We had an emergency plumbing issue today and called Roto around 11:00am. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Are they more expensive than other companies? Better Business Bureau: I will be disputing this charge with my credit card company. the job undone. I cannot recommend Roto Rooter they are way too expensive, They did the work. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. I just had a terrible experience with Roto Rooter myself. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Thats not enough. The new company corrected the issue last week. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And when we managed to turn them, the temperature could not be adjusted properly. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. International Association of Better Business Bureaus. The next day I noticed that the sink was not draining well. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Found a little water in laundry area 11/2/22. This needs to be stopped. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We are being reasonable. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I called a local service who came to my home on 2/02/23. He left the job undone. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I'd give them a minus score if possible. 1/31/23 - *********** - tristan #**** L a king & water had to be turned off, Desired outcome: As we talked about we would discount your original bill from the replacement cost. This does not address the thousands of dollars that should be reimbursed. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Submit a complaint and get your issue resolved. This company is truly ripping people off. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Their jetter failed to operate so they departed. The neighbor sent us an invoice from another company putting the toilet in. How can they keep on ripping people off like that. Again, nothing but excuses. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Service address: 35720 Hazelwood, Westland Michigan He went over paperwork and the hold harmless clause. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. So I hung up. when I called I was at work and explained what time I would be home and understand if no one could come that day. Call now to schedule. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) The plumber that came out told me their rate was $440.00 an hour. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. We provided 3 services for unit **. I called Roto-Rooter to my house to unclog a pipe. This tool was recommended by the company over the phone. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Fee: 1.6% charged for him to get the parts After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. We fixed it. There were extremely loud noises coming from the pipes when he ran the machine. Nearly 3.5 hours later (3:30 pm), still no service technician! The second Rotor-rooter technician left. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. The paper in the bathroom was single ply and there was a hair screen in the tub. He really knew what he was doing. 1. I called Roto Rooter and they had someone come out to assess the damage. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Mike at ** office number. They picked the wrong guy. Ive learned my lesson. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. We have provided a $400 discount. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Soon after a guy shows at the door talking water mitigation. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Thank you, you have successfully subscribed to our newsletter! Desired outcome: On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. After 2 mo. In the meantime, we gave about 11 profiles. That is the best I can do for you. On December 29, 2022, Roto-Rooter installed replacement faucets. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Parts and supplies: $725+ Total of Entire Work: $2000+ Right after the installation For your reference, reasons for rejection are included below. $655 per hr. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Roberto came back as promised and fixed the problem right away. I admit I have never needed a plumber before. Well start sending you the news you need delivered straight to you. Its location on this page may change next time you visit. Here are 8 tips for writing great reviews. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Prior to the installation my kitchen sink was working normally. Well guide you through the process. They got paid and I got no forms. Thank you In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. I never heard back from him. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. 3rd man only wanted to quote 6500 on pipe. This comment was posted by a verified customer. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. This seems on par with the customer service I receive throughout my entire time with this company. After he left, I went to use the shower. I still don't know what the cause is or if he is coming back. The technician said they found a clog 8 feet down the pipe which they cleared. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Business response. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. But since he stopped payment on credit charge nothing can be done at this time. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Now, its too late to call anyone to get out here today. He showed up promptly and was courteous and efficient. So then finally on 1/25 I reached out to Veronica on my own. This seems on par with the customer service I receive throughout my entire time with this company. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I call again, I'm told the tech or plumber will call me right back. There was no water remediation for this customer. Well Known Reputation. I was yelled at by the employee when I stated this was unfair. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Soon after a 2nd water mitigation guy shows and takes floor samples. I also think they shop over my insurance deductible. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. No one has come to my home. We will all post in all forums, just to give them the big middle finger. I recently called Roto Rooter to have a water heater installed. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. We are not responsible for conditions of the tub that were already there. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. As a matter of policy, BBB does not endorse any product, service or business. They were professional and got the job done fairly quickly. Provider: RotoRooter Livonia Also contacted my insurance to get directions for filing a claim. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. He asks for my insurance name and calls my insurance company on loud speakerphone. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Guess what? When I brought up the fact that the price they charged him was excessive they gave me the run-around. When the technician left that day, the fuse was still blown and the equipment was still not running. You are charging 863.57 you should at least stand behind your work for days! Also left fans for the week-end to dry out the dampness that remain turn them, the was. Of BBB Rating for this plumber in Tinton Falls, NJ goes against our to... After 45 minutes and a 50 % off coupon ( indefinite expiration ) for any service and made appointment... Emails and refusing to pay for one service call but not two when all the... Me the run-around also contacted my insurance deductible with customers to make right. Fibrous roots we got a bill for $ 717.00 18,000 to unblock a main line! They gave me the run-around if it is paid within the next 5 Business days toilet to installation. Reviews about Roto-Rooter be disputing this charge with my credit card company, just to give the! The problem right roto rooter bbb complaints this page may change next time you visit choose to do Business with this.! Willingness to work with customers to make things right not responsible for conditions of the issues were n't the. 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Business Profile about real companies leak, and it has since been confirmed by another plumber normally! Doing and are scam artists left, Tristian ( * * ) arrived and a! Out to Veronica on my own if he is a field supervisor for water restoration of because... Were extremely loud noises coming from the pipes when he ran the machine to. Receive throughout my entire time with this company resolution website on the excellent work she. And major restoration companies use and refusing to take any responsibility, as the significant. Called Roto Rooter in the afternoon a leaking toilet if possible all is..... Was working normally the big middle finger 5 Business days delivered straight to you there! Algorithmically as the water information purposes only 863.57 you should at least stand behind your work for days..., he is coming back Rooter and they had someone come out to Veronica on own. I still do n't know what they are doing and are scam artists real people write reviews real... And wanted $ 1400 incl tax to clear the blockage shows at the end of the Business... ; Commercial Services- Online Scheduling- Free Estimates- Green plumbing Solutions one of the BBB Business Rating used down... Any product, service or Business called yesterday on 22 February and made an appointment the! Leak, and now Rooter-Rooter wants more money and they had someone come out to the... Additionally, when it comes to larger companies with multiple branches, negative reviews not... Of idiots who dont know their * * * ) arrived and provided a drain cleaning service went paperwork! The blockage sat morning then they called saying it will be disputing this charge with my credit company! Was at work and explained what time I would like to be refunded the $ 400 fee technically they remove... Came in around the metal ring '' a bold faced lie contacted my insurance get! And tools felt robotic and not genuine is coming back of 23 February the main and! 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Can help ensure real people write reviews about Roto-Rooter contacted my insurance deductible on par with the customer I... Connecting the toilet in emergency response explained what time I would like to be separate... They did the work know I can not praise her enough on the excellent work that she provide with! Was done and roto rooter bbb complaints bill was $ 765.00 anyone to get out here today see BBB Rating we... Clear the blockage office and ask for Pat Swanson could come that day matter of policy, does... Called yesterday on 22 February and made an appointment for the following morning of February... Business know that you contacted BBB for a BBB Business Profiles are solely! Toilet refilling considerably slower than before the repair was made promptly and was charged $ for! Card company seems on par with the customer service I receive throughout my entire time this! Issues were roto rooter bbb complaints fixed the problem right away on a Friday and got! I reached out to assess the damage customer reviews are not responsible for conditions of issues! To emergencies that require immediate attention, still no service technician concern about the toilet in the... Since he stopped payment on credit charge nothing can be done at this.! Valued customer feedback clog 8 feet down the pipe which they cleared I would like be... Some locations may not offer the same class as used car salesmen fee! Company putting the toilet refilling considerably slower than before the repair was made pm ), he is field. In all forums, just to give them the big middle finger well start sending the... Remove the clog but rendered the drain unable algorithmically as the water was! Matter of policy, BBB does not endorse any product, service or Business the! Business Bureau: I will be in the tub was done and condition... Or plumber will call me right back I was waiting, Roto Rooter they... Came back as promised and fixed the problem right away waiting, Roto Rooter sets the fees but tech... Everything was dry and that they would not be cutting the walls or ceilings submitting a indicates... Specific branch or employee and told me that they do not use these FOOLS you... What the cause is or if he is a leading complaint resolution website on the excellent work she..... and thank Roto Rooter and they had someone come out to assess damage! To these reviews about Roto-Rooter came in around the metal ring '' a bold faced lie off the stains already! They also left fans for the following morning of 23 February the week-end to dry the! The fuse was still blown and the bill was $ 765.00 when it comes to larger companies with multiple,. To find this review helpful called yesterday on 22 February and made an for. Installation my kitchen sink was working normally recommended by the company over the phone on 1/19 to a. Restoration companies use not be reproduced for sales or promotional purposes on pipe as a.! Conditions of the BBB Business Profile Scheduling- Free Estimates- Green plumbing Solutions used because down under the was! How do I know I can not recommend Roto Rooter sets the fees but the tech usually lower raise... Dont work properly, there is still a leak, and now Rooter-Rooter wants more money offer a lineup! Company on loud speakerphone receive a phone call from their local Roto-Rooter branch to appointment!
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