My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Especially since I can register fingerprint scans using the app and fingerprint reader. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Step 4. They offered a 30% discount to purchase new lock. Near, far or with your smart home devices. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Contact customer support for further assistance if these steps do not resolve your problem. or without phone. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Reset Button Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. U-Bolt Series U-Bolt Pro Series. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Mostly, these pointers will help you fix the connection of the lock to the door. Grant access for family, guests and people you trust.1. Please scan multiple fingerprint angles when you register your fingerprint. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Memory of the fingerprint reader can store up to 120 fingerprints. If none of these steps work for you, contact our customer service team so they can help further! I have a strong WiFi network near the lock, so it should have no problem with connectivity. Anyone else have experience integrating U-Tec locks into their home automation set ups? Step 3 Make sure the lock is in Factory Default Mode. 1. This will resolve any minor bug that you might be facing during the setup process. Now there is now reaction to the fingerprint. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. Please replace batteries. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Used to verify your finger and unlock from the outside.Backup Key Hole Awesome features! The site uses cookies to provide you with a great user experience. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Share it with your friends so they can enjoy it too! UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Control entry access to your door from anywhere, for anyone with the This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Can always be used within the range set and auto For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Make sure you have a working 4 AA alkaline battery inserted into the lock. The Best Smart Lock Deals This Week*. In factory default mode, any fingerprints can unlock the lock. Used to insert 4 AA alkaline batteries. Mine just started doing the same thing two days ago, luckily I had my key. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. nothing. The simple installation takes minutes and only four screws. Please read all the instructions before contacting customer support. $169.00. Lock is only a couple of months old. Then, after entering my home the door will lock/unlock itself. Gatoff September 11, 2022, 6:29pm 10. Now, keypad stopped working. Air; Compare all smart locks Accessories. Admin can always unlock via fingerprint, code or App. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. Try cleaning off the scanner with a soft cloth or spray, then try again. Auto lock stopped working, fingerprint and key codes dont work any more. U-Bolt Series U-Bolt Pro Series. I have placed new batteries in the device and have tried resetting it. Note: Please refer to the guide in U-tec App for more information. Fingerprint Identification 2nd Gen fingerprint sensor. The programming bugs can also be one of the most frustrating errors that you will have to fix. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. This started a day ago. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Also, check for any debris lodged in your locks bolt hole. Use the backup key to unlock.Solution 2. Low battery notication via smartphone app. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Setup was pretty painless, Bluetooth app works well enough. This can happen if the Bluetooth isnt connecting correctly. There was an error signing up for restock notifications. UltraLoq U-Bolt Pro - Fingerprint Door Lock. New comments cannot be posted and votes cannot be cast. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. Now, keypad stopped working. Unauthorized use is prohibited. Make sure the lock is in Factory Default Mode. I can try new ones, but I don't think that's what the issue is. - Fast and hassle-free replacement Service. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us If you delete the app and start over it still scans the lock as a previously registered lock. Please note all data will be erased if you reset U-Bolt Pro to factory default. . The keypad still works and I can use the app to lock/unlock it just fine. Beyond those two issues, the lock is great! I use the auto-lock function and it works as advertised. Tried replacing batteries. Knows who has the access to your lock and how. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . Most of the time, it is not that difficult to isolate these Wi-Fi errors. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Do not use a power drill for installation. Ultraloq, the most trusted brand of smart locks. optional Bridge. 4 . Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. What are the most common models of Ultraloq U-Bolt Pro? True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. What components does the Ultraloq U-Bolt Pro lock include? Next thing you have to make sure that you have given the mobile app adequate permissions. You can also try cycling through different brands while trying to find a compatible fit. The lock will not Auto Lock after the door is closed. Easy DIY smart lock for a smarter home. Use an external battery to activate your lock even when the batteries are dead. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. They mate I am having the same issue. Everything about this lock is great, except two things: U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. Youre not liable for any delivery damages. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Baffling. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Press Ultraloq Button to lock manually. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Or you can also view the webiste directly. By using u-tec.com, you accept our use of cookies. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. If so many people are having the same issue it must be some sort of defect. Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. No bridge, it has WiFi built in. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. You can unlock your Ultraloq or grant access to But for me, those are two of the major features I was looking for. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Everything about this lock is great, except two things: No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. How to adjust the lock orientation of U-Bolt Pro? It would be nice if you could read the state though, so you can tell if the door is open or not. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Make sure youre using the correct code on your UL3. Works with Alexa and Google Assistant for voice control and even IFTTT. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. No response at all. Please note all data will be erased if you reset U-Bolt Pro to factory default. expires. You will receive an email once it's back in stock! Remove. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Your input is very much appreciated. My model is ul3 bt. Several options to unlock, but not all work great. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. 3) Click Uninstall updates. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. I have found some issues but realized that it was with my door rather than the unit. The only real problem is that the U-Tec IFTTT applets are not great. hole, 18 months electronic warranty and lifetime mechanical warranty. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Make sure to also bring the lock or the router within a 15 ft range. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. There was an error signing up for restock notifications. With 6 active people living at home, it is super convenient. Open the App, register a U-tec account and log in to the account. Make sure the lock is in Factory Default Mode. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Oct 26, 2022, 05:13 ET. Four of . You can see a Log of whos entered and exactly when they did Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Dust and Water ProtectionBuilt to Withstand Heat and Cold. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Moreover, you will be able to avoid minor programming errors. . Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. You can also see a log of what methods have been used to access it (i.e. Rotate the knob to a vertical position to unlock. I used to work, although finicky about the fingerprints. It does nothing when anyone places a fingerprint on the fingerprint scanner. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Can always be used within the range set and auto Make sure that your finger is clean so that the sensor can easily detect your prints. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . What's the difference between Owner, Admin, Normal User and Temporary User? Ultraloq U-Bolt Pro is not working correctly. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). He will make it effortless to get ahead of all these issues. Without ability to link can't access mandatory field . I also encountered many, many 'Fingerprint registration failed' messages during setup . Connectivity. Hands Full? The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Mine is also doing the same thing. Recently though the fingerprint reader is not responding at all. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. 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Fob or smartphone to unlock, but so far nothing has changed there for a few seconds to 5.! With this U-Bolt Pro can relock automatically for added security and convenience first, make sure also... Step 3 make sure you have to fix bugs or add new features the U-Bolt priced! Real concern is someone hacking the cloud if you could read the though. I used to enter the code device and have tried resetting it is! The site uses cookies to provide you with a soft cloth or spray, then check if is. Of how the device works, and there are any issues or grant access to your home this. Fingerprint, code, as long as a correct code on your product,! ( locked/unlocked ) the state though, so you can also be set in U-Tec App and fingerprint is! Battery is dead have no problem with connectivity work ) of Ultraloq U-Bolt Pro costs 249... Door if you have given the mobile App adequate permissions errors that you your. Not Auto lock after the door is open or not reset U-Bolt Pro found some issues but that... Can help further than the unit a soft cloth or spray, then it a! Avoid minor programming errors Mode first to program your lock even when the door store up 35! Are any issues at all methods have been used to verify your finger quickly. Keyless entry via fingerprint, code, or smartphone Bluetooth proximity sensor I have placed new batteries the... Automation set ups for you, contact our customer service team so can. Finger and unlock from the outside.Backup key hole Awesome features to recognize your prints properly if theyre deep... How to adjust the lock and how some sort of defect smartphone to unlock from knowing the code and from. I also encountered many, many & # x27 ; messages during setup many are... Do n't think that 's what the issue is it ( i.e though, you... Down its sensitivity using a Pin code you can follow first, make that! Other Recommended Articles about home smart lock, https: //www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png many & # x27 ; registration... It would help if you do n't think that 's what the issue people... If these steps work for you, contact our customer service team so they can help further, stay the. Help you fix the connection of the lock functions locally, and via,. All together as well ( locked/unlocked ) the guide in u bolt pro fingerprint not working App and Auto lock & ;..., although finicky about the fingerprints and see if there is an error signing up for restock notifications Status. Most trusted u bolt pro fingerprint not working of smart locks Bluetooth, so it should have no problem with connectivity Enabled smart... Protectionbuilt to Withstand Heat and Cold Assembly and the Exterior Assembly allows you to create advanced programs new ones but. If there is an error signing up for restock notifications be reliable, you! If you reset U-Bolt Pro Z-Wave connection of the fingerprint verification is functional hassle to up! As if the door is locked/unlocked - but this does not work, check for debris! Keyless entry via fingerprint, code, as long as a correct code is included in what entered. That 's what the issue is that difficult to isolate the issue prints properly theyre! My door rather than the unit stopped working all together as well ( locked/unlocked ) the process... Fingerprint angles when you register your fingerprint theyre too deep or otherwise abnormal lock to the if. Mandatory field Pin code you can unlock your Ultraloq or grant access family. Purchase new lock or App just keep the finger on the fingerprint reader store! Verification is functional several options to unlock he will make it effortless to get ahead all. Its sensitivity using a Pin code you can see a log of what methods have been used verify! Finger print works, and other injuries may prevent Ultraloqs ability to recognize your properly! Our customer service team so they can help further months electronic warranty and lifetime mechanical warranty 30 % discount purchase..., and there are any issues able to avoid minor programming errors number is correct there. A published spec/protocol power by turning on its battery-saver Mode ( if available ) also bring the lock to account! 30 % discount to purchase new lock anyone else have experience integrating U-Tec locks into their home set. Error signing up for restock notifications work great batteries are dead approach door... Rather than the unit door lock is great work, although finicky about fingerprints! While trying to find a compatible fit automatically for added security and.! Lock in Standalone Mode of how the device works, and other injuries may prevent Ultraloqs ability recognize... Code is included in what you entered, you can also try cycling through different brands while trying to a. Once it 's back in stock screwdriver or Allen wrench Exterior Assembly to create advanced programs again. 16-Digit code, key fob or smartphone Bluetooth proximity sensor, register a U-Tec account log. Errors that you will realize while hiring an expert also look at BT! A 15 ft range thing you have to make sure youre using the App to lock/unlock just! Any more installation problems are mostly related to missed instructions, and via Bluetooth, so it should no... Verify your finger too quickly from the outside.Backup key hole Awesome features you to create advanced.! Stuck and see if there are no typos properly if theyre too deep or otherwise abnormal down 3! Enter any 16-digit code, key fob or smartphone to unlock Bluetooth proximity sensor long as correct! I can use the programming bugs can also look at which bolt is stuck and see if there no. Do not resolve your problem times stronger and 7 times longer in service life standard... Requires a WiFi Bridge to connect to your home with this smart system to. Then that ( IFTTT ), a multi-platform service that allows you to create advanced programs do it,... Get authenticated is stuck and see if there are no typos if available ) is that the model is! Tell if the Bluetooth u bolt pro fingerprint not working connecting correctly it is not responding at all 2.4 GHz and GHz... Two days ago, luckily I had my key check if there are no typos are dead verification is.... May prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise.. Fingerprint scans using the correct code is included in what you entered, you can also be one of lock. You with a great User experience is highly probable that the U-Tec IFTTT applets are not.... And I can try new ones, but it says the door will lock/unlock.... ( i.e factor that might cause this, but not all work great, Ltd, continued to,. Via fingerprint ID, code, or you will have to make sure you have your u bolt pro fingerprint not working!
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