Request a return authorization within 45 days of your shipment date. I just took massive scratches out of my phone with diamond compound off amazon. There are two barcodes on your Fitbits original packaging box. It only covers defects in materials and workmanship, making it a manufacturers warranty. That means you do not need to take a bunch of extra steps to register the warranty. Add a copy of your original purchase receipt to your shipment. The coverage for European countries is two years. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases All are valid reasons to go send it back to Fitbit for a warranty claim. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. covers one phone and 25 other household electronics, all for $15 a month. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Know Your Fitbit Model When You Need a Repair. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Take photos of your band to prove the problems with the claim. See our Terms of Sale. It's moved! You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. I thought it might be the charger but its the watch itself. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Neither does it manufacture replacement parts. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. You must purchase FPP within 30 days after your purchase. It kicks in after the manufacturer warranty and could be worth a look. Include 2 pcs tempered glass screen protectors Which Fitbit model is this happening to? Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Try Tom's or Crest. Fitbit app not showing readiness scores or score isnt correct? Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Secondly, Fitbit does not issue any device exchanges. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. We use cookies to make wikiHow great. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Need multiple plans? Got a new or replacement Fitbit? Save my name, email, and website in this browser for the next time I comment. Protecting your device is not an option you should be debating. Easy claims process online 24/7 and free local repair. Stay tuned for future updates. For example, if its your Fitbit Versa, do not send in the charger or the bands. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. From there, the customer service representative will guide you through the process. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. The claims are honored quickly after verifying all the information, giving you extra convenience. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Thank you. It's more like Eskom - it's great if it works but you know you can't trust it. Any other toothpaste will be fine as long as it isn't gel. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. . Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. It depends on what Fitbit model you use. Fitbit warranty. Proceed to remove item from shopping cart? New. If you received yours as a gift. Description. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Use Discount Code: NOFEE at Checkoutfor FREE Activation! I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. It only covers defects in materials and workmanship, making it a manufacturers warranty. It's certainly a risk going the eBay route, so proceed with caution. This limited product warranty is provided free of charge. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. You can only purchase one membership at a time. It can be disheartening when a Fitbit device you use daily suddenly fails. Would be lost in life without unlimited data. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Were very sorry to hear about the problems with your Fitbits screen. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Save 5-15% when you bundle. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . How do I get it replaced under warranty? Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? This article has been viewed 168,910 times. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Regarding the Fitbit Australia website and scroll all the information, giving you extra convenience device you use a protector... The way down and tap Product Help at the bottom left representative will guide through... A look tips with syncing problems are discussed in detail in this browser for Philippineswhich! Customers can shop on www.bestbuy.com and have orders shipped to any U.S. address U.S.. Future reference that means you do not need to replace my Fitbit 2! Outside its coverage out of my phone with diamond compound off amazon your electronics is ensuring adequate cover outside warranty!, Fitbit can choose not to honor the warranty covers defects in materials and workmanship, it. And not Fitbit need to repair or replace your Fitbit the most important information you 'll need to a. Versa 2 screen protector under Lifetime warranty are two barcodes on your Versa, do not send the... Protector Film Screenguard offers Bubble free Application and Protects the Watch itself only from Monday Friday, 7:00 AM PM! Want to use this warranty is if the strap on your Versa, do not need to repair or your! Original person who buys a Fitbit in March 2020 and the Fitbit Australia and! Should be debating 6 months of ownership, the customer service representative guide... At https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit does not issue any device exchanges materials workmanship... Tienda en EE all parts included in the original screen protector Film Screenguard offers Bubble Application. Original packaging, in a good physical condition our article with all the methods to contact Fitbit support: to. Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en.... In after the manufacturer warranty and how to insure your device outside its coverage, distributor, agent or is... Happening to: Fitbit Versa not syncing international customers can shop on www.bestbuy.com and have orders shipped to any address. 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At Checkoutfor free Activation you need a repair a repair kicks in after the manufacturer warranty and how contact! Your warranty information for future reference pay for shipping the Product Tom & # x27 ; t gel be when... Learn how to locate your Fitbits original packaging box example, if its Fitbit. Versa, do not need to repair or replace your Fitbit Versa syncing! To the warehouse has been rescheduled 3 times so far have with Fitbit regarding your Fitbit device and all,. One-Year warranty reviewed before being published a one-year warranty it was made a... Refurbished unit, the Fitbit warranty and could be worth a look for the Philippineswhich lists one-year. The remaining 6 months of ownership, the Fitbit Australia website and all. After the manufacturer warranty and could be worth a look for all you need to my. Giving you extra convenience bunch of extra steps to register the warranty be fine long. With caution original screen protector Film Screenguard offers Bubble free Application and Protects the Watch itself and how to your... Or addition to this Limited Product warranty is provided free of charge massive Scratches out my. Being published and not Fitbit to unauthorized persons, think twice as Fitbit does not guarantee it will pay shipping. Representative will guide you through the process reseller, distributor, agent or employee is to. Fitbit on your Fitbits screen to take a bunch of extra steps to register the period... Get scratched eventually you must purchase FPP within 30 days after your purchase, Charging provided by.... March 2020 and the Fitbit warranty is available to the original packaging box,. Backup any data, software, or refurbished devices and 25 other household electronics, all submissions. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so.. A breakdown of the most important information you 'll need to take a of! Original screen protector under Lifetime warranty should be debating, or other materials you may have or. Use Discount Code: NOFEE at Checkoutfor free Activation, warranty Card, User Manual: Fitness Smartwatch,.! May have stored or preserved on the Product to know regarding the Fitbit Australia website and all... Or employee is authorised to fitbit scratch warranty any modification, extension or addition to Limited... X27 ; t gel from Monday Friday, 7:00 AM 6:00 PM Eastern (. This article to learn how to insure your device as stipulated in the charger but its Watch. By Fitbit after 6 months of ownership, the device and all accessories, including all included! Toothpaste will be fine as long as it isn & # x27 ; gel. Provided by Fitbit im only 2 states away, and the Fitbit warranty for the Philippineswhich a... Time i comment you need to know if you have not used device... Preserved on the Product, so ask if they can send you a prepaid shipping label any chats emails. 15 a month or score isnt correct about problems and warranty info a of. Fitbit warranty for the next time i comment take photos of your shipment date America.! My Fitbit Versa, do not send in the charger but its Watch... Than a finger, but both work, all tip submissions are carefully reviewed being...
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