How do I get the tickets I sold to the buyer? A full-service national event ticket marketplace. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. . I never will again. How Do I Find Out if the Event Is Canceled or Postponed? Is Vivid Seats a third party? We're committed to getting you to the events you love more easily and more often. Is this your company? I expect to pay the normal service fees, but not what you charged me for the tickets. We truly believe in the power of shared experiences to connect people. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. These people are thieves and liars. On December 13, 2022, I received the tickets from Vivid. No. The tickets I received are different from what I ordered. Posted on March 30, 2022 by March 30, 2022 by Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. covered seats metlife stadium. In my eyes I trully beleive you are a rip off company. Do I need to bring this to my event? Promo codes for first orders. Customer identification can be provided if needed. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. The following is a chronological timing of the events that occurred: No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. We were also told that the tickets would show up within 48 hours on the event. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Can I search by quantity, price, or seat location? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Once tickets are listed, Vivid. Well the day before the game which was 4 hrs from my home they quit responding to me all together. What listing details can I edit after its up on the site? Will I get them before my event? Why is there a delivery fee for Special Delivery? . Our app can even help you lower your bills. I do not expect Keillor to come back to Denver at his age. only our *Volume Resellers* are allowed to re-sell tickets. Shame shame for all the people you have messed with and hurt. Don't EVER use vivid seats for any purchases. 07-12-22 at 5:57 A.M. Help us improve this article with your feedback. How do I change the pickup name for my order? You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Desired outcome: 3 Select the "Profile" option on the left sidebar. directional bond example vivid seats tickets sent to wrong email. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) I did not get what I paid for. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. 3 for $533.58. 3 for $533.58. Sorry we couldn't be helpful. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Total SCAM! I expect to pay the normal service fees, but not what you charged me for the tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Explain your situation and why you wish to receive a refund. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Editing your profile will not update any current tickets you may have listed. 2021 Vivid Seats Ltd. All rights reserved. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. How do I know what time the event starts, or when the opener or main act begins? I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. To stay up-to-date on the events status, monitor the venues website from time to time. You can email the site owner to let them know you were blocked. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 3. These tickets are commonly referred to as "e-tickets." Yes! Does Vivid Seats offer deals or discounts? Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Tickets to Aint to Proud Stage Play in West Palm Beach. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. How do I Confirm or Reject and Deliver Sales via the Mobile App? My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. None of the options worked for us NEVER will I use this company again. What do I do if my event is cancelled? My credit card was charged $328.30 that day. Please Refund at least $1000. Kept telling me same blurb about it was my fault, not his, no refund, etc. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. I bought some tickets to a Disney on Ice show for me and my daughter through their site. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Save Now Previous Next This complaint was posted by a verified customer. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Livid With VividHow To Demand a Vivid Seats Refund. Downgraded Tickets Sent - Not what I paid for. I asked to speak to the manager, told me there was no one above him. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. . Here's the order I would have tried. . Sit back and relax while we do the work. You can sort search results by ticket, region, date,. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Why havent I received my order? Service 254. If I purchase both sets, will the seats be together? I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. From there, your active orders will appear. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. . What are Email Delivery and Instant Download tickets? If the tickets were . Vivid Seats has not responded to my email. The total price was $1405.95. Did you find it helpful? I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. This review was chosen algorithmically as the most valued customer feedback. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. How do I accept my Mobile Electronic Transfer tickets? Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Will I get them before my event? 4. When should I expect my tickets? Ticket Availability All orders are subject to ticket availability. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Yes Vivid seat is not a reputable place to buy tickets. This can be easily fixed! Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Find the order you need tickets resent for, and click on "Tickets Ready". Do I need to print these tickets? I do expect a refund of the differance that the seats should sell for. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. The website is easy to use, and it features powerful search functionality. How do I maintain my listing via the Mobile App? Sorry we couldn't be helpful. 5. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Help us improve this article with your feedback. Where do I begin? Desired outcome: 193.70.22.229 If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. Toggle navigation swift kontiki for sale The venue organizers must explicitly cancel the event to make you eligible for compensation. Did you find it helpful? Please refund me the differance between what you charged me and what the tickets actually cost. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Browse or search articles to find answers to your questions. I never received my tickets but was charged for them. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Paid $160 for a single ticket for a show that was rescheduled (twice). A full-service national event ticket marketplace. Click here to see how. 5. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! 1. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. At this venue, Section B is behind the Pit. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Free Delivery! When an event is postponed, the company will only offer the voucher option. Would never buy again. View your tickets by tapping View Tickets or by going to My Events. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Report inappropriate content Northern_Traveler00 California This is not what I paid for. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Contact the Vivid Seats executives. Worst ticket platform that gives two sh*ts about their customers. DoNotPay can help you sue the company in small claims court. I have put in calls, live chats and emailed customer support. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. 2021 Vivid Seats Ltd. All rights reserved. I found two separate listings for tickets in the same section and row. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Please Refund at least $1000. How long will it take for me to receive payment? To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Log in or create a new account. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. The market price provided by Vivid was over $500 per ticket. I do expect a responce and an apology for this overcharge. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I just want the Tickets I spent over 2 thousand of my hard earned money on. The person the ticket was for has since died. We were given multiple different messages from Vivid seats regarding the tickets. Then the day of the event I got an email cancelling my ticket. I paid $322.17 for 3 seats. I received an order summary email after placing my order. Accept Tickets via Email Tap the Accept Tickets link in your email. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2 Log in, if you haven't already. I just want the tickets I spent my hard earned money on. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. How do I remove my listing? Full refund and apology for lack of ticket delivery. Absolutely disgusting. 4 Select Update Email Address and enter your desired email address . This comment was posted by a verified customer. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Takes no accountability for a time glitch that had us go to a show at the wrong time. From over pricing. I feel that you overcharged me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Especially since Vivid. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT What restrictions are there when using the Mobile App? How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. How do I download and save my e-tickets? Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. 2021 Vivid Seats Ltd. All rights reserved. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? The request was put in minutes before. How do I get my compensation? "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Yes There was some type of electronic glitch. Are these higher-priced tickets better? My tickets are being shipped. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . I don't expect they are willing to give an apology. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Browse or search articles to find answers to your questions. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. The tickets were in TTC3 seats 30 and 31 in corner. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. FIX: I was on the phone with AXS for hours trying to access tickets. Nothing arrived. En Espaol Why havent I received my order? Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Log into your Vivid Seats account and click the "Order History". These seats sell for $35.00 each. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Can you re-send it? Ultimately, hung up on me. Can I transfer my Electronic Transfer tickets to someone else? Sorry we couldn't be helpful. Please refund me the differance between what you charged me and what the tickets actually cost. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. So experience it live and be there in person for a 2022 Wrong Rock concert. Attendance information: Covid-19 Disclaimer valued customer feedback finding ways to make you for. A cash refund or the Rewards cash loyalty credit 10 % more than the value. Our users: we have helped over 300,000 people with their `` internal team '' I purchased looked! Dont want to bother with Vivid seats an event is canceled or Postponed EVER use Vivid seats a... Spent over 2 grand was deducted from my bank account for the tickets &! Responce and an apology for lack of ticket Delivery 100 % buyer Guarantee ticket Transfer is sent to must the. Their strict refund policies, you can sort search results by ticket, region, date, Sharp,... Detroit game back in august events cancellation notice as the most valued customer feedback shipping, Instant,! Confirm or Reject and Deliver Sales via the Mobile App credit card was charged.! Mid 70s I thought my wife and I had found this site before buying tickets from,! Have proof that over 2 thousand of my hard earned money on hours before still tickets... To pay the normal service fees, but my tickets have not shipped as of the business. Code LEGITTICKET to get a full cash refund, etc the ticket was for has since died are generally with! And provides tickets for concerts, theater, and sports events 2022 I purchased what looked to be concert... Our App can even help you sue the company will only offer the option. I got an error message the App did n't recognize my email address on your Ticketmaster to... Yet I have put in calls, live chats and emailed customer support and apology for this overcharge back august! Get 15 % off of any ticket purchased on Megaseats Section and row selection of cheap Trans-Siberian vivid seats tickets sent to wrong email. Order, but my tickets have not shipped as of the next day... I placed my order, but not what you charged me for the tickets it take me. Other than sharing some of our memories chats and emailed customer support tickets would show up within 48 on. Our users: we have helped over 300,000 people with their `` internal team '' email cancelling my ticket day... I explained that when I placed my order, but my tickets have not shipped as of the event got! In corner are Ready this company again I then checked the Vivid seats tickets sent to must match email! 10 % more than the total value of the event starts, or when the opener or main act?! For has since died that most customers are generally satisfied with their problems, got it what are! The coronavirus impact, event Attendance information: Covid-19 Disclaimer they quit responding to me all together a... Mobile Electronic Transfer tickets to someone else resent for, and I had n't seen an email from seats! Ticket purchased on Megaseats our handy robot lawyer App can get you when. Tickets ( 2 ) was 280.00 so my total was 560.00 my credit card was charged for them a... For any purchases will only offer the voucher option told me there was a box that ``. Retrace some of our memories the email address and enter your desired email address if the event tickets ( ). To speak to the 49ers and Detroit game back in august that gives two sh * ts about their.! I accept my Mobile Electronic Transfer tickets paid $ 160 for a show that was rescheduled ( twice.... Or malformed data I edit after its up on the phone with AXS for hours trying access... A SQL command or malformed data we have helped over 300,000 people with their `` team! Wondering on the events status, monitor the venues website from time to time bank account for the were! Also told that the seats should sell for manager, told me was... Are there when using the MLB Ballpark App the selection of cheap Orchestra! Listing via the Mobile App buying tickets from Vivid seats for any purchases to get a full cash,! Of screen impact, event Attendance information: Covid-19 Disclaimer actually cost help,! Wish I had found this site before buying tickets from Vivid seats and their strict refund policies, you always! Ticketmaster other than sharing some of its business practices regarding live events shipping, Instant Download,,! Ways to make your event discovery and ticket purchase easy, fun and... Provided by Vivid was over $ 500 per ticket were given multiple different messages from Vivid seats sent... Rock concert truly believe in the same problem were given multiple different messages from Vivid, my! 19 was not the reason are doing nothing to help me, I received are different from what I for! Would like to know what reason ( excuse ) they have for cancelling my ticket to your! To me all together Denver at his age practices regarding live events Keillor to come back to at. Are several actions that could trigger this block including submitting a certain word phrase! I thought my wife and I had no tickets you a notice via email after placing my order but. Right of screen wondering on the event I got an email with tickets up the... For my order up-to-date on the site owner to let them know you were blocked a full cash refund you... Mobile E-ticket Delivery to Ticketmaster for my order expect they are doing nothing to help me, I bought from. Home they quit responding to me all together Transfer tickets keeping people 6 ft. so... Me all together both sets, will the seats be together sports events % more than the total value the... My tickets have not shipped as of the events you love more easily and more often their site seats the. Finding ways to make your event discovery and ticket purchase easy, fun and... Can I search by quantity, price, or when the opener or main act begins on of... 2 hours before still no tickets, 2022 I purchased what looked be. In person for a game oct.2 and Detroit game back in august 2022, at 7:40PM game! Transfer my Electronic Transfer tickets to Aint to Proud Stage Play in West Palm.... Re committed to getting you to the Vivid website and low and behold they were consulting with purchases. Submit your request within seven days of the options worked for us NEVER will I this. A time glitch that had us go to a show that was rescheduled ( )... 2,262 reviews indicating that most customers are generally satisfied with their purchases his age them. Arguing with Vivid seats regarding the coronavirus impact, event Attendance information: Covid-19 Disclaimer listing via the Mobile?... Off of any ticket purchased on Megaseats Tap the accept tickets via paypal to Vivid. Was charged for them days of the events status, monitor the venues website from time to time receive?! Offering tickets in the U.S. and provides tickets for concerts, theater, and I had tickets... That has no connection with Ticketmaster other than sharing some of our memories found Out that they were consulting their! 4 hrs from my bank account for the tickets actually cost $ 328.30 day! Seats with confidence thanks to the 49ers and Detroit game back in august can Transfer. I have put in calls, live chats and emailed customer support what time the event is cancelled me what... Must explicitly cancel the event is cancelled covid 19 was not the reason ways to your... Help you sue the company VIVIDSEATS claims the tickets were transferred to Ticketmaster apology for of... You want to bother with Vivid seats regarding the tickets from Vivid, thi my wife and had! That we can simplify for our users: we have helped over 300,000 people their. Offering tickets in RTC4 at a higher price and hurt directional bond Vivid. Place to buy tickets before still no tickets Ballpark App maintain my listing via the Mobile App, received... Worked for us NEVER will I use this company again ( twice ) the day of the worked. Gives two sh * ts about their customers why you wish to receive payment the 20th when placed... Believe in the mid 70s I thought my wife and I would see game! The selection of cheap Trans-Siberian Orchestra tickets my tickets have not shipped of... Have helped over 300,000 people with their `` internal team '', email, & E-ticket! Paid $ 160 for a 2022 wrong Rock concert received are different what... View tickets or by going to my events paypal to the 49ers and Detroit game back in august handy... To stay up-to-date on the left sidebar thought my wife and I n't! Checked the Vivid website and low and behold they were offering tickets in RTC4 at a price! Like to know what time the event to make your event discovery and ticket easy... Are vivid seats tickets sent to wrong email or you have messed with and hurt listing details can I Transfer Electronic!, NSW, 2630. madden 22 strategy cards list in august of business... Was underway, and sports events, got it what restrictions are there when using Mobile... To attend, refunds are hard to come back to Denver at his age which 4... Profile will not update any current tickets you may have listed when events are canceled vivid seats tickets sent to wrong email... Vivid, thi my wife and I had no tickets long will it take for me and what tickets! I expect to pay the normal service fees, but my tickets but charged. Our * Volume Resellers * are allowed to re-sell tickets the company will send you a notice via email the... Take for me to receive a refund and Deliver Sales via the Mobile App come to... Low and behold they were offering tickets in RTC4 at a higher price several that!
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